Partial outage

Incident Report for Step

Resolved

Functionality has been restored.

Posted May 09, 2022 - 16:05 PDT

Investigating

Due to an issue with multiple services, the Step app may be unable to load or some operations may fail. We are working as quickly as possible to restore full functionality.

Posted May 09, 2022 - 15:20 PDT

This incident affected: Mobile App (iOS App, Android App), Support (Help Center, Live Chat), and Card Purchases, Send & Receive Money, Debit Card Funding, ATM Access, Linking Bank Account, Bank Transfers, Direct Deposit, Create Account, Referral Bonuses.